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Free delivery · 7-day returns · BIS certified

Ortho Heel
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Shipping policy

Last updated 12 November 2026

Delivery is free

Every order ships free anywhere we deliver in India. There are no delivery or packing charges at checkout.

Where we deliver

We deliver across India to pincodes our courier partners serve. If we can't deliver to your pincode, we'll cancel the order and refund you in full within [5–7] business days.

When your order ships

We dispatch within [1–2] business days of payment. Business days are Monday to Saturday, excluding public holidays.

How long delivery takes

Delivery usually takes [3–7] business days after dispatch, depending on your location. Remote areas can take longer.

Tracking

Once your order ships, we send a tracking link by SMS, and by email if you gave us one.

Payment

All orders are prepaid by UPI, card, netbanking or wallet. Cash on delivery isn't available yet.

If delivery fails

The courier will try to deliver more than once. If the parcel comes back to us undelivered, we'll contact you to re-ship it or refund you.

Damaged parcels

If the parcel looks tampered with, please refuse it. If you find a problem after opening it, contact us within 48 hours at [SUPPORT EMAIL] with your order number and photos, and we'll replace the pair or refund you.

Delays

Weather, strikes, festivals or courier disruptions can occasionally delay delivery. If your order is late, we'll keep you updated.