Terms of use

Last updated 12 November 2026

About us

This website, [STORE DOMAIN], is run by [LEGAL BUSINESS NAME], [REGISTERED ADDRESS]. "We", "us" and "our" mean [LEGAL BUSINESS NAME]. By using this site or placing an order, you agree to these terms.

Products

We describe our products as accurately as we can. Colours can look slightly different on different screens. Sizes are UK / India sizes; please use our size guide before ordering.

Orders and payment

Your order is confirmed once your payment succeeds. Payments are processed by Razorpay; we never see or store your card or UPI details.

If we can't fulfil an order, for example because an item has sold out or a price was shown in error, we'll cancel it and refund you in full.

Delivery, returns and refunds

Our shipping policy and returns policy form part of these terms.

Our brand and content

Ortho Heel is a registered trademark. The photos, text and designs on this site belong to us, and you may not copy or reuse them without our written permission.

Using the site fairly

Please don't misuse the site, place false orders, or try to interfere with how it works.

Our responsibility

As far as the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits your rights as a consumer under Indian law.

Law and disputes

These terms are governed by the laws of India. Any dispute will be handled by the courts at [CITY].

Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order.

Contact

Questions about these terms? Write to [SUPPORT EMAIL].